fREQUENTLY ASKED QUESTION

 

GENERAL MATTERS

  • Why can’t I check out?

Currently our check out option has been disabled due to some issues with delivery, we do however, recommended our customer to email us directly with the interested product.

 You can email us at info@inoutatelier.com. Alternatively you can visit our contact us page.

  • What are the modes of payment available?

Currently we only accept ibanking, bank transfers. Payment detail will be send to you via email once the order is confirmed.

  • How long does it take for the item to be ready for collection?

This will depend on our stock on hand, if the product 'is available' - items may take minimally 3 days to be ready for collection 'is not available' - items may take more than 7 days to be ready for collection.

  • How do I collect my item(s)?

Currently we only provide self-collection. Pick up point has to be arranged between the customers and us based on both parties convenience.

Location is to be confirmed between InOut and Customer through email.

TERRARIUM MATTERS

  • What is the breakdown of the terrarium workshop?

Each participant will be provided with the following materials: stones, Sphagnum moss, Pincushion moss, figurines, terrarium making tools and packaging. 

We have subsitute soil for Sphagnum moss because of its good water retention properties and they are easier to handle as compared to soil. Participants who do not have green thumbs are able to make terrariums with ease. This explains why sphagnum moss are more expensive in the nursery. 

On the top layer we are using Pincushion moss (green moss) and they are relatively pricier when compared to the commonly used plants in terrarium such as fittonia. Pincushion moss is hardy and participants are able to craft out their own miniature landscape using this moss. Lastly, we will be teaching the technique of planting fittonia into the moss. 

  • What is the lifespan of the terrarium and how do we take care of it?

There is no definite lifespan because Terrarium is a self-sustaining ecosystem on its own and they would thrive in the condition if they are placed in a suitable environment and ensure that the moss bed is moist. 

Here are some tips on taking care of terrarium: 

  1. Always place your terrarium in a well-lit area and at room temperature. 
  2. Do not place your terrariums under direct sunlight. 
  3. If you notice that there is insufficient water in your terrarium, add a spoonful of water or spray to add moisture to your terrarium. 
  • Are we making the same terrarium as shown on proposal?

Yes. We will be making the terrarium as shown on this workshop proposal. However, the participants will have an option to craft either a plant terrarium or full moss terrarium. 

  

THINGS TO NOTE

We place a high emphasis on the quality of our product. We keep our terrariums under probation for minimally a week to monitor its condition after repotting them into its new environment. Most of the plants will thrive in their new homes after repotting, but those that are transplanted incorrectly can suffer from repot plant stress. This can cause dropped or yellowing leaves, failure to thrive, or plant wilting. And in the event during the one week probation, we realise that the plants are not fit for sale, we will remove them from our catalogue and not put them up for sale. Thus, the one week probation period is essential for us to gauge the quality of the terrariums we make.

However, terrariums without any plants such as a mossarium, is less vulnerable to repot plant stress. They can be collected as soon as they are made. Please email us at info@inoutatelier.com for more details.